Here you can find some of our most frequently asked questions. Hopefully you will find the answers to most of your questions here but if not, do feel free to drop us a message on our contact us page HERE

How long does it take to set up?

It usually take 45 - 60 minutes to set up the photo booth. Magic Mirror is around 30 minutes.

Can I hire for longer than your standard timings?

Yes, extra hours can be added and are charged £50 per hour (£75 per hour after midnight). If multiple hours are required why not consider our Ultimate Photo booth hire.

Are you able to attend upstairs venues?

Yes. We ask all clients to notify us prior to the date of the hire as extra time may be required to set up.

How much deposit do I have to pay?

It's £75 non-refundable deposit per item. This deposit will be deducted from the final hire fee.

What is you cancellation policy?

Cancellations can be made at any point other than the conditions stated below, in all case's the £75 deposit will be kept as an administration fee.

Within 6 weeks prior to the event – Free Change of date (Subject to availability)
Within 4 weeks prior to the event – 50% of the agreed hire price,
2 weeks prior to the event – 100% of the agreed hire price.

How do I make a payment?

Customers can pay by Bank Transfer, Other options may be considered, Please ask.

What are idle hours?

Idle hours are hours the photo booth or any other equipment is standing without being used and charged at £20 per hour. For example if the photo booth is set up at 6pm but not required until 8pm then 2 idle hours would be chargeable.

What size area does the booth need?

We ask that all customers provide a location which is undercover and no less than 2.5m wide x 2.0m deep x 2.1m high with access to a 240V mains socket within 10 feet.

Are you insured?

Yes, we have £10 million public liability insurance provided by Royal & Sun Alliance.

Immortal Events Wedding Planning
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